Campus Phones

The Telecommunications Department provides local and long distance service to the entire Morris campus. We have an onsite telephone technician on campus to make our adds, moves, and changes as quick and smooth as possible. Voicemail is provided to the students, staff, and faculty.

Departments are responsible for determining when an employee needs to have access to telephone services and the type of services necessary to fulfill University job responsibilities. Costs related to such services are charged to the department.

Residential Hall Phones

Local Service (campus dial tone) and Voice Mail are provided to each Residence Hall room or apartment. This enables free calling to the Morris local dialing areas and access to long distance calling. The fee for each semester is $14 per student. All students must supply their own phone.

Personal Authorization Codes (PAC)

A student, upon arriving on campus can pickup a personal and confidential seven digit authorization code for long distance calls placed from campus. This PAC can be picked up at the Facilities Management/Telecommunications Office located at 9 Camden Hall (lower level). The code will work from any phone on campus. Each student is billed for all calls made with his/her authorization code. Calls made by the student’s using his/her authorization code are his/her responsibility. Each student is responsible for the security of his/her authorization code. The authorization code should be kept confidential. A lost authorization code should be reported immediately to the Telecommunications Department. Any student misusing an authorization code will be fined $100.00 and may be subject to further disciplinary action.

Billing and Payment

Your monthly telephone statement is mailed to your UMM PO Box around the first of each month. The total amount is entered into you student account. You may pay your bill at the Business Office located on the second floor of Behmler Hall.

Rates

Note: Do not send payments through campus mail.

Obscene or Harassing Calls

If you receive annoying, obscene, abusive, threatening, or harassing calls, follow these suggestions.

Hang up at the first obscene word. Hang up if the caller remains silent the second time you say hello. Remember, YOU control your telephone, not the person calling.

Do not give any information, such as your name or address, until the caller has been properly identified.

Call Campus Police immediately at 320-589-6000 and report the incident. After 4:30 p.m. Monday – Friday and weekends, please call the campus officer on duty at 320-208-6500 and a police officer will be dispatched.)

Repairs

If a phone in the Residence Halls or apartments is not working, the following procedure should be followed: Test a nearby phone. If it works, try it in place of the broken one. If neither phone works in the jack, the problem is probably in the jack or the phone line feeding it. In this case, notify the Telecommunications Department.

Telecommunications
Camden 9
320-589-6100

Note: There is no charge for repairs made to the phone line; however, if a technician is dispatched and finds that the problem is with the telephone or other student provided equipment, a service charge for the technician's time will be billed to the occupants. The technician will not repair or replace student owned equipment.

Campus Offices

All questions regarding telephone repair in faculty, staff and student organization offices should be reported to Facilities Management, 320-589-6100, a telephone technician may be dispatched if necessary.

Telecommunications
Camden 9
320-589-6100

Courtesy Phones

Each building has a courtesy phone located near a main door or corridor. You can make local and long distance calls from these phones.

Each parking lot has an emergency phone at the visitors section of the lot. The blue light above each phone helps denote where it is and will light up during an emergency call.

Checkout a Phone

Speaker phones for faculty and staff teleconferencing may be picked up at the Telecommunications Office located on the lower level on Camden Hall, room 9. Note: If you are placing long distance calls from a conference area or seminar room on campus, you will need a 7-digit authorization code which can be obtained from this office as well.

Telecommunications
Camden 9
320-589-6100

Voicemail

Voicemail Personal Box Features

• Max. number of Msg (new and saved) = Mgs
• New Msg Retention = 28 days
• Unplayed Msg Retention = 28 days
• Played Msg Retention = 28 days
• Incoming Msg Length= 5 min
• Personal Greeting Length = 3 min

Logging into your Mailbox

1. Dial 6497 - After you have entered your temporary passcode (your extension number), voicemail will prompt you through setting up your mailbox.
2. The tutorial will ask you to enter a new passcode. (4-10 digits). Do not use 1111 or 1234 etc.
3. The tutorial will then ask you record your personal greeting. (See Sample Greetings below.)
4. The tutorial will have you record a name for your mailbox. Please say your first and last name for identification or your extension if you have more than 2 occupants. Do not give your room number.
5. Listen to the instructions at the end. The system will give you helpful hints for using your personal mailbox.

Accessing your Voicemail Box

From your campus phone

Dial 6497, voicemail will automatically send you into your mailbox and ask for your passcode. Enter in your passcode. The first time you log in your passcode will be the same as your extension.

From another campus phone with voicemail other than yours

Dial 6497, voicemail will log you into the person's voice mailbox that uses that phone. You need to press ** and your mailbox number.

From an off campus phone

Call 589-6497, when you hear the message "Welcome to the voice messaging system." enter * and your mailbox number.

Voicemail Commands

Playing Messages

1. Access mailbox (enter 6497)
2. enter passcode
3. Press 7(P) to play.

Options While Playing a Message

• To play the message again, press the 7(P)key.
• To reply to or answer the message, press the 2(A)key.
• To give the message to another subscriber, press the 4(G) key. Enter their mailbox number (ext.) press #, record your introduction, press #, press (X) key to send and exit.
• To discard the message, press the 3(D)key.
• To save or keep the message, press the 5(K) key.
• To hear the time/date of message press 9(T) key.
• To exit the system, press the 9(X) key.
• During message playback:
  • press 1 to pause for 30 sec.
  • press * to move back 5 sec.
  • press # to move forward 5 sec.
  • press 8 to skip a message and leave it unheard.

User Options Menu

• 4 (G) change Greeting
• 6 (N) change Name
• 7 (P) change Passcode
• 8 (T) Tutorial
• 9 (X) EXIT to the main menu

Making a Message

1. Access your voicemail box, dial 6497
2. enter your passcode
3. Press 6(M)
4. Enter mailbox you are making message for. Press # and record your message. When you are finished recording press # again.

• 7 (R) Review message.
• 3 (D) Discard message.
• 2 (A) Append message.
• 6 (M) to access message addressing options.
• 9 (X) to send message & exit (or listen for further options).

Changing Your Name

1. Press 8(U) for user options.
2. Press 6(N) for name.
3. Record a new name for your mailbox, press# when you are finished recording.

• 7 (R) Review your name.
• 3 (D) Discard your name and re-record press.
• 9 (X) Exit and save.

Changing Your Passcode

1. Press 8(U) for user options.
2. Press 7(P) for greeting.
3. Enter a new passcode (4-10 digits).

• 9 (X) Exit and save.
• 3 (D) Discard and enter a new passcode

Helpful Hints and Reminders

• To bypass a personal greeting press 2
• While in voicemail you may press # and dial a person’s extension.
• To transfer a call directly to a personal mailbox from your campus extension, dial 6497 (wait for voicemail to answer), then press* and the mailbox number (phone ext. number), then release or hang up the phone.
• Keep your greeting update.
• When you leave a message for someone on the system you may press 1 for more options.
• Once a message is discarded it cannot be retrieved.

Greetings

It is important that you carefully compose and record a personal greeting. Your greeting invites callers to leave you a message. Your greeting may contain the following elements:

• Please state your name.
• Explain why you are not taking calls and when you will be listening to your messages (i.e. day, date, meetings, out of the office).
• Ask the caller to leave a detailed message. Knowing details will enable you to be prepared when you return the call or avoid the necessity of a return call.
• State when you will return calls (i.e. as soon as possible, the next business day).
• Offer the caller the option of dialing “0” to reach a “live” person.
• Instruct the frequent callers that they can bypass your personal greeting by pressing the 9(X) key.

Sample Greetings

Standard Personalized Greeting : (All Users)

Hello, this is the voicemail of (your name). I am unavailable to take your call at this time. Please leave a detailed message and I’ll return your call as soon as possible.

Daily Greeting: (Faculty and Staff)

This is (your name). Today is (day/date). I will be out of the office or away from the phone for (whatever reason). Please leave a detailed message with your name and number and I’ll return your call as soon as possible. If you need immediate assistance, please dial “0” during the hours of ________ to ______ Monday thru Friday.

Extended Absence Greeting

Hello, this is the voicemail of (your name). I’ll be out of the office until (month/day). If you need assistance before this date please contact (co-worker’s name) by dialing ext xxxx at this time.